Can I edit or add anything to my order
As long as your order has not been packed and shipped, we can edit and add to your order. If any edits or additions require additional payment we will provide a link to pay the remainder.
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Order Management
Returns, Exchange or Cancel Order
RETURNSReturns are accepted within 14 days of purchase on the basis that everything is unused and in the exact same condition that you received it in, including its original packaging. To complete your return, we require you to notify us through emai
How do I initiate a return
Returns are accepted within 14 days of purchase on the basis that everything is unused and in the exact same condition that you received it in, including its original packaging. To complete your return, we require you to notify us through email to en
How do I initiate an exchange
Exchanges are only accepted for the same item if there are any defects or damages.
What do I do if I receive the wrong/missing item in my order?
Please notify us immediately via email. Provide your order number and images if required and we will amend this ASAP.
What do I do if I receive a damaged item in my order?
Please notify us immediately via email. Provide your order number and images if required and we will amend this ASAP.
What methods of payment do you accept
Payment methods accepted are credit/debit card, PayPal, Afterpay, Apple Pay, Shop Pay, Google Pay and Ezmio Gift Card
How do I purchase a gift card
To purchase an Ezmio Gift Card, select the value of the Ezmio Gift Card, add to cart or send as gift and check out as per normal